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Enrollees with Military PCM , West Air Force
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 64 85 85 54 81 54 55 66 67 91 74
AIR FORCE 66 65 86 85 56 82 56 57 63 68 92 78
WEST 65 64 86 85 55 83 55 55 66 67 90 75
West Air Force 65 65 87 85 56 85 57 56 63 70 92 79
10th Med Grp-USAF Academy 64 62 85 84 50 81 50 54 61 71 93 91
21st Med Grp-Peterson 63 65 86 84 48 87 59 55 68 72 91 78
30th Med Grp-Vandenberg 62 55 85 78 53 86 46 48 59 74 90 75
341st Med Grp-Malmstrom 57 69 86 82 60 86 59 55 56 65 92 74
355th Med Grp-Davis Monthan 67 70 91 85 55 87 60 60 61 66 92 ***
366th Med Grp-Mountain Home 69 68 88 89 47 89 54 60 73 78 91 ***
377th Med Grp-Kirtland 63 68 90 85 52 89 59 58 63 66 93 78
3rd Med Grp-Elmendorf 64 64 90 87 57 82 57 56 66 68 87 83
509th Med Grp-Whiteman 69 72 84 85 59 92 63 63 62 81 92 82
55th Med Grp-Offutt 70 70 91 89 58 84 61 55 60 80 93 81
56th Med Grp-Luke 68 70 86 85 63 88 62 64 65 74 91 79
5th Med Grp-Minot 66 60 82 81 *** 87 60 62 61 77 91 78
60th Med Grp-Travis 65 60 84 83 58 85 54 56 58 66 92 77
61st Med Squad-Los Angeles 63 60 90 88 53 84 52 66 82 70 93 ***
75th Med Grp-Hill 69 66 83 82 50 78 54 50 58 74 92 76
90th Med Grp-F.E. Warren 72 73 90 88 51 77 52 57 62 74 93 75
92nd Med Grp-Fairchild 68 64 87 86 51 84 58 58 68 73 93 78
95th Med Grp-Edwards 66 72 90 90 54 84 58 62 65 68 92 81
99th Med Grp-O'Callaghan Hosp 65 59 84 80 60 83 57 51 60 68 88 ***
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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