Enrollees with Military PCM , Customer Service , West Air Force


Enrollees with Military PCM , West Air Force Customer Service 2005
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	63	73
CONUS MHS	49	47	66
AIR FORCE	51	49	67
WEST	48	48	67
West Air Force	49	50	69
10th Med Grp-USAF Academy	42	40	68
21st Med Grp-Peterson	41	42	63
30th Med Grp-Vandenberg	48	39	70
341st Med Grp-Malmstrom	*******	52	71
355th Med Grp-Davis Monthan	44	50	71
366th Med Grp-Mountain Home	40	42	61
377th Med Grp-Kirtland	43	44	70
3rd Med Grp-Elmendorf	46	51	73
509th Med Grp-Whiteman	44	59	72
55th Med Grp-Offutt	56	50	69
56th Med Grp-Luke	53	56	80
5th Med Grp-Minot	*******	65	79
60th Med Grp-Travis	52	53	68
61st Med Squad-Los Angeles	43	43	71
75th Med Grp-Hill	45	45	59
90th Med Grp-F.E. Warren	*******	40	59
92nd Med Grp-Fairchild	46	46	61
95th Med Grp-Edwards	40	49	73
99th Med Grp-O'Callaghan Hosp	54	56	71
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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