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Enrollees with Military PCM , West Air Force
Customer Service

  2003 2004 2005 Trend
Benchmark 58 62 63 6
CONUS MHS 53 56 54 1
AIR FORCE 55 58 56 1
WEST 57 57 55 -2
West Air Force 56 58 56 -1
10th Med Grp-USAF Academy 49 52 50 1
21st Med Grp-Peterson 59 59 48 -11
30th Med Grp-Vandenberg 59 58 53 -6
341st Med Grp-Malmstrom 60 *** 60 0
355th Med Grp-Davis Monthan 60 59 55 -5
366th Med Grp-Mountain Home 59 69 47 -11
377th Med Grp-Kirtland 41 57 52 11
3rd Med Grp-Elmendorf 56 54 57 0
509th Med Grp-Whiteman 60 71 59 -1
55th Med Grp-Offutt 50 54 58 8
56th Med Grp-Luke 62 63 63 1
5th Med Grp-Minot 56 *** *** ***
60th Med Grp-Travis 53 52 58 5
61st Med Squad-Los Angeles 58 60 53 -6
75th Med Grp-Hill 61 58 50 -12
90th Med Grp-F.E. Warren 60 63 51 -9
92nd Med Grp-Fairchild 62 55 51 -11
95th Med Grp-Edwards 63 70 54 -9
99th Med Grp-O'Callaghan Hosp 57 57 60 4
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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