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Enrollees with Military PCM , West Air Force Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 48 | 47 | -6 |
| AIR FORCE | 55 | 50 | 49 | -5 |
| WEST | 59 | 51 | 48 | -11 |
| West Air Force | 57 | 53 | 50 | -7 |
| 10th Med Grp-USAF Academy | 37 | 41 | 40 | 3 |
| 21st Med Grp-Peterson | 54 | 56 | 42 | -12 |
| 30th Med Grp-Vandenberg | 59 | 57 | 39 | -20 |
| 341st Med Grp-Malmstrom | 68 | 50 | 52 | -16 |
| 355th Med Grp-Davis Monthan | 67 | 51 | 50 | -16 |
| 366th Med Grp-Mountain Home | 63 | 63 | 42 | -22 |
| 377th Med Grp-Kirtland | 35 | 50 | 44 | 9 |
| 3rd Med Grp-Elmendorf | 57 | 54 | 51 | -6 |
| 509th Med Grp-Whiteman | 69 | 67 | 59 | -10 |
| 55th Med Grp-Offutt | 55 | 41 | 50 | -5 |
| 56th Med Grp-Luke | 60 | 55 | 56 | -3 |
| 5th Med Grp-Minot | 50 | *** | 65 | 16 |
| 60th Med Grp-Travis | 55 | 42 | 53 | -2 |
| 61st Med Squad-Los Angeles | 60 | 59 | 43 | -17 |
| 75th Med Grp-Hill | 63 | 49 | 45 | -18 |
| 90th Med Grp-F.E. Warren | 54 | 61 | 40 | -14 |
| 92nd Med Grp-Fairchild | 61 | 46 | 46 | -15 |
| 95th Med Grp-Edwards | 71 | 65 | 49 | -21 |
| 99th Med Grp-O'Callaghan Hosp | 56 | 53 | 56 | 0 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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