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Enrollees with Military PCM , West Air Force Customer Service Problem with Paperwork |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 71 | 73 | 14 |
| CONUS MHS | 54 | 71 | 66 | 11 |
| AIR FORCE | 57 | 74 | 67 | 10 |
| WEST | 58 | 71 | 67 | 10 |
| West Air Force | 59 | 73 | 69 | 9 |
| 10th Med Grp-USAF Academy | 65 | 75 | 68 | 3 |
| 21st Med Grp-Peterson | 75 | 74 | 63 | -12 |
| 30th Med Grp-Vandenberg | 47 | 68 | 70 | 23 |
| 341st Med Grp-Malmstrom | 66 | 72 | 71 | 5 |
| 355th Med Grp-Davis Monthan | 52 | 76 | 71 | 19 |
| 366th Med Grp-Mountain Home | 61 | 78 | 61 | 0 |
| 377th Med Grp-Kirtland | 45 | 67 | 70 | 25 |
| 3rd Med Grp-Elmendorf | 53 | 70 | 73 | 19 |
| 509th Med Grp-Whiteman | 60 | 80 | 72 | 13 |
| 55th Med Grp-Offutt | 47 | 72 | 69 | 22 |
| 56th Med Grp-Luke | 63 | 78 | 80 | 17 |
| 5th Med Grp-Minot | 66 | *** | 79 | 13 |
| 60th Med Grp-Travis | 55 | 74 | 68 | 14 |
| 61st Med Squad-Los Angeles | 62 | 79 | 71 | 9 |
| 75th Med Grp-Hill | 62 | 79 | 59 | -3 |
| 90th Med Grp-F.E. Warren | 73 | 78 | 59 | -14 |
| 92nd Med Grp-Fairchild | 71 | 68 | 61 | -10 |
| 95th Med Grp-Edwards | 63 | 81 | 73 | 10 |
| 99th Med Grp-O'Callaghan Hosp | 57 | 70 | 71 | 14 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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