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Enrollees with Military PCM , West Other Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 48 | 49 | -2 |
| OTHER | 42 | 42 | 45 | 3 |
| WEST | 53 | 49 | 48 | -5 |
| West Other | 47 | 38 | 44 | -3 |
| Out of Catchment West Region | 53 | 34 | 49 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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