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Enrollees with Military PCM , Overseas Navy Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 63 | 73 |
| CONUS MHS | 49 | 47 | 66 |
| NAVY | 50 | 48 | 65 |
| OVERSEAS | 52 | 53 | 69 |
| Overseas Navy | 54 | 46 | 67 |
| NH Guam-Agana | *** | *** | 76 |
| NH Okinawa | 44 | 32 | 59 |
| NH Yokosuka | 68 | 54 | 68 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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