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Enrollees with Military PCM , Overseas Navy Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 48 | 47 | -6 |
| NAVY | 56 | 49 | 48 | -8 |
| OVERSEAS | 59 | 52 | 53 | -7 |
| Overseas Navy | 68 | 50 | 46 | -21 |
| NH Guam-Agana | *** | *** | *** | *** |
| NH Okinawa | *** | 49 | 32 | *** |
| NH Yokosuka | 69 | 59 | 54 | -15 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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