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Enrollees with Military PCM , Overseas Navy Customer Service Problem with Paperwork |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 71 | 73 | 14 |
| CONUS MHS | 54 | 71 | 66 | 11 |
| NAVY | 56 | 70 | 65 | 9 |
| OVERSEAS | 64 | 72 | 69 | 6 |
| Overseas Navy | 70 | 70 | 67 | -3 |
| NH Guam-Agana | *** | *** | 76 | *** |
| NH Okinawa | 66 | 71 | 59 | -7 |
| NH Yokosuka | 86 | 66 | 68 | -18 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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