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Enrollees with Military PCM , Overseas Air Force
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 64 85 85 54 81 54 55 66 67 91 74
AIR FORCE 66 65 86 85 56 82 56 57 63 68 92 78
OVERSEAS 65 66 86 85 58 78 53 55 65 64 90 76
Overseas Air Force 66 67 87 85 59 73 56 57 57 60 92 80
18th Med Grp-Kadena AB 69 63 85 82 56 *** 61 56 60 59 92 77
48th Med Grp-Lakenheath 72 70 87 87 58 62 59 60 64 64 93 80
52nd Med Grp-Spangdahlem 67 74 87 84 65 *** 51 57 57 57 92 80
86th Med Grp-Ramstein 63 65 85 85 63 83 54 54 59 62 88 76
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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