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Enrollees with Military PCM , Overseas Air Force
Claims Processing

Claims Handled in a Reasonable Time
  2003 2004 2005 Trend
Benchmark 81 83 86 5
CONUS MHS 78 80 80 2
AIR FORCE 80 82 81 1
OVERSEAS 80 78 75 -5
Overseas Air Force 74 80 70 -5
18th Med Grp-Kadena AB *** *** *** ***
48th Med Grp-Lakenheath 71 *** 57 -14
52nd Med Grp-Spangdahlem 77 80 *** ***
86th Med Grp-Ramstein 72 76 82 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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