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Enrollees with Military PCM , North Army Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 63 | 73 |
| CONUS MHS | 49 | 47 | 66 |
| ARMY | 50 | 48 | 67 |
| NORTH | 49 | 45 | 64 |
| North Army | 48 | 46 | 66 |
| Blanchfield ACH | 46 | 52 | 75 |
| Dewitt ACH | 46 | 42 | 73 |
| Guthrie AHC | 45 | 52 | 67 |
| Ireland ACH | 62 | 45 | 50 |
| Keller ACH | 34 | 48 | 42 |
| Kenner AHC | 47 | 46 | 70 |
| Kimbrough Amb Car Cen-Ft Meade | 50 | 44 | 61 |
| McDonald ACH | 53 | 55 | 82 |
| Walter Reed AMC | 41 | 45 | 65 |
| Womack AMC | 54 | 44 | 67 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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