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Enrollees with Military PCM , North Army Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 48 | 49 | -2 |
| ARMY | 51 | 47 | 50 | -2 |
| NORTH | 47 | 46 | 49 | 2 |
| North Army | 45 | 42 | 48 | 2 |
| Blanchfield ACH | 42 | 51 | 46 | 4 |
| Dewitt ACH | 44 | 44 | 46 | 2 |
| Guthrie AHC | 53 | 48 | 45 | -8 |
| Ireland ACH | 42 | 37 | 62 | 20 |
| Keller ACH | 45 | 37 | 34 | -11 |
| Kenner AHC | *** | *** | 47 | *** |
| Kimbrough Amb Car Cen-Ft Meade | 56 | 37 | 50 | -6 |
| McDonald ACH | 32 | 50 | 53 | 21 |
| Walter Reed AMC | 45 | 35 | 41 | -4 |
| Womack AMC | 51 | 36 | 54 | 3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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