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Enrollees with Military PCM , North Army Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 48 | 47 | -6 |
| ARMY | 53 | 49 | 48 | -5 |
| NORTH | 46 | 43 | 45 | -1 |
| North Army | 45 | 42 | 46 | 1 |
| Blanchfield ACH | 42 | 32 | 52 | 10 |
| Dewitt ACH | 49 | 47 | 42 | -7 |
| Guthrie AHC | 52 | 44 | 52 | 0 |
| Ireland ACH | 45 | 47 | 45 | 0 |
| Keller ACH | 47 | 40 | 48 | 1 |
| Kenner AHC | 61 | 45 | 46 | -15 |
| Kimbrough Amb Car Cen-Ft Meade | 47 | 39 | 44 | -3 |
| McDonald ACH | 48 | 38 | 55 | 7 |
| Walter Reed AMC | 39 | 47 | 45 | 6 |
| Womack AMC | 39 | 43 | 44 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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