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Enrollees with Military PCM , North Army Customer Service Problem with Paperwork |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 71 | 73 | 14 |
| CONUS MHS | 54 | 71 | 66 | 11 |
| ARMY | 55 | 71 | 67 | 12 |
| NORTH | 51 | 67 | 64 | 13 |
| North Army | 54 | 69 | 66 | 13 |
| Blanchfield ACH | 53 | 63 | 75 | 22 |
| Dewitt ACH | 45 | 76 | 73 | 28 |
| Guthrie AHC | 64 | 72 | 67 | 3 |
| Ireland ACH | 64 | 61 | 50 | -14 |
| Keller ACH | 46 | 65 | 42 | -4 |
| Kenner AHC | *** | 93 | 70 | *** |
| Kimbrough Amb Car Cen-Ft Meade | 54 | 70 | 61 | 7 |
| McDonald ACH | 50 | 53 | 82 | 31 |
| Walter Reed AMC | 57 | 62 | 65 | 8 |
| Womack AMC | 56 | 70 | 67 | 11 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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