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Enrollees with Military PCM , North Army
Claims Processing

Claims Handled in a Reasonable Time
  2003 2004 2005 Trend
Benchmark 81 83 86 5
CONUS MHS 78 80 80 2
ARMY 79 80 81 2
NORTH 73 78 81 8
North Army 73 78 81 8
Blanchfield ACH 67 75 91 24
Dewitt ACH 77 74 74 -3
Guthrie AHC 70 70 85 15
Ireland ACH 78 79 72 -6
Keller ACH 55 78 70 15
Kenner AHC 78 83 85 8
Kimbrough Amb Car Cen-Ft Meade 76 77 81 5
McDonald ACH 85 84 87 2
Walter Reed AMC 63 74 78 15
Womack AMC 73 80 80 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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