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Enrollees with Military PCM , North Navy Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 63 | 73 |
| CONUS MHS | 49 | 47 | 66 |
| NAVY | 50 | 48 | 65 |
| NORTH | 49 | 45 | 64 |
| North Navy | 48 | 45 | 62 |
| NBHC Little Creek | 52 | 46 | 69 |
| NBHC Navsta Sewells | 52 | 51 | 62 |
| NBHC Oceana | 49 | 53 | 55 |
| NH Camp Lejeune | 49 | 45 | 65 |
| NH Cherry Point | 46 | 46 | 61 |
| NH Great Lakes | 49 | 39 | 63 |
| NMC Portsmouth | 47 | 48 | 64 |
| NMCL Annapolis | *** | *** | *** |
| NMCL Patuxent River | 45 | 45 | 60 |
| NMCL Quantico | 43 | 39 | 58 |
| NNMC Bethesda | 52 | 42 | 56 |
| Naval Health Care New England | 42 | 45 | 64 |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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