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Enrollees with Military PCM , North Air Force Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 63 | 73 |
| CONUS MHS | 49 | 47 | 66 |
| AIR FORCE | 51 | 49 | 67 |
| NORTH | 49 | 45 | 64 |
| North Air Force | 52 | 47 | 67 |
| 1st Med Grp-Langley | 55 | 39 | 75 |
| 375th Med Grp-Scott | 38 | 39 | 55 |
| 66th Med Grp-Hanscom | 48 | 42 | 56 |
| 74th Med Grp-Wright-Patterson | 53 | 52 | 70 |
| 89th Med Grp-Andrews | *** | 49 | *** |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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