 |
 |
|||
|
Enrollees with Military PCM , North Air Force Customer Service Problem Finding/Understanding Written Material |
||||
| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 51 | 48 | 49 | -2 |
| AIR FORCE | 53 | 49 | 51 | -2 |
| NORTH | 47 | 46 | 49 | 2 |
| North Air Force | 52 | 45 | 52 | 0 |
| 1st Med Grp-Langley | 55 | 43 | 55 | 0 |
| 375th Med Grp-Scott | 49 | 42 | 38 | -11 |
| 66th Med Grp-Hanscom | 49 | 39 | 48 | -1 |
| 74th Med Grp-Wright-Patterson | 43 | 49 | 53 | 10 |
| 89th Med Grp-Andrews | *** | 48 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||