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Enrollees with Military PCM , North Air Force Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 53 | 48 | 47 | -6 |
| AIR FORCE | 55 | 50 | 49 | -5 |
| NORTH | 46 | 43 | 45 | -1 |
| North Air Force | 48 | 46 | 47 | -1 |
| 1st Med Grp-Langley | 40 | 50 | 39 | -1 |
| 375th Med Grp-Scott | 53 | 34 | 39 | -14 |
| 66th Med Grp-Hanscom | 46 | 43 | 42 | -4 |
| 74th Med Grp-Wright-Patterson | 49 | 41 | 52 | 3 |
| 89th Med Grp-Andrews | 49 | 48 | 49 | -1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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