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Enrollees with Civilian PCM , All Regions
Courteous and Helpful Office Staff
2005
  Courteous and Respectful Helpful
Benchmark 94 88
CONUS MHS 92 86
ARMY *** ***
NAVY *** ***
AIR FORCE *** ***
OTHER 92 86
NORTH 94 87
North Army *** ***
North Navy *** ***
North Air Force *** ***
North Other 94 87
SOUTH 89 83
South Army *** ***
South Navy *** ***
South Air Force *** ***
South Other 89 83
WEST 94 88
West Army *** ***
West Navy *** ***
West Air Force *** ***
West Other 94 88
OVERSEAS *** ***
Overseas Army *** ***
Overseas Navy *** ***
Overseas Air Force *** ***
Overseas Other *** ***
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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