Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service 2005
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	63	73
CONUS MHS	51	51	63
ARMY	*******	*******	*******
NAVY	*******	*******	*******
AIR FORCE	*******	*******	*******
OTHER	51	51	63
NORTH	47	50	57
North Army	*******	*******	*******
North Navy	*******	*******	*******
North Air Force	*******	*******	*******
North Other	47	50	57
SOUTH	55	54	66
South Army	*******	*******	*******
South Navy	*******	*******	*******
South Air Force	*******	*******	*******
South Other	55	54	66
WEST	49	47	67
West Army	*******	*******	*******
West Navy	*******	*******	*******
West Air Force	*******	*******	*******
West Other	49	47	67
OVERSEAS	*******	*******	*******
Overseas Army	*******	*******	*******
Overseas Navy	*******	*******	*******
Overseas Air Force	*******	*******	*******
Overseas Other	*******	*******	*******
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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