Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Problem Getting Help from Customer Service
	2003	2004	2005	Trend
Benchmark	59	61	63	4
CONUS MHS	59	53	51	-8
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	59	53	51	-8
NORTH	54	44	50	-5
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	54	44	50	-5
SOUTH	61	53	54	-7
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	61	53	54	-7
WEST	59	63	47	-12
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	59	63	47	-12
OVERSEAS	*******	*******	*******	*******
Overseas Army	*******	*******	*******	*******
Overseas Navy	*******	*******	*******	*******
Overseas Air Force	*******	*******	*******	*******
Overseas Other	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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