Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Problem with Paperwork
	2003	2004	2005	Trend
Benchmark	59	71	73	14
CONUS MHS	53	73	63	10
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	53	73	63	10
NORTH	49	72	57	8
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	49	72	57	8
SOUTH	56	74	66	9
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	56	74	66	9
WEST	52	73	67	15
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	52	73	67	15
OVERSEAS	*******	*******	*******	*******
Overseas Army	*******	*******	*******	*******
Overseas Navy	*******	*******	*******	*******
Overseas Air Force	*******	*******	*******	*******
Overseas Other	*******	*******	*******	*******
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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