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Standard/Extra Users , All Regions Courteous and Helpful Office Staff Courteous and Respectful |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 93 | 93 | 94 | 0 |
| CONUS MHS | 95 | 94 | 94 | -1 |
| ARMY | 93 | 94 | 94 | 1 |
| NAVY | 94 | 95 | 93 | -1 |
| AIR FORCE | 94 | 95 | 92 | -2 |
| OTHER | 95 | 93 | 94 | -2 |
| NORTH | 96 | 95 | 93 | -3 |
| North Army | 93 | 95 | 94 | 1 |
| North Navy | 94 | 97 | 94 | 0 |
| North Air Force | 95 | 96 | 92 | -2 |
| North Other | 97 | 94 | 93 | -5 |
| SOUTH | 96 | 92 | 94 | -1 |
| South Army | 94 | 93 | 94 | 0 |
| South Navy | 95 | 92 | 93 | -3 |
| South Air Force | 92 | 93 | 90 | -2 |
| South Other | 97 | 92 | 95 | -2 |
| WEST | 93 | 94 | 94 | 1 |
| West Army | 93 | 96 | 97 | 4 |
| West Navy | 93 | 93 | 90 | -3 |
| West Air Force | 95 | 96 | 94 | -1 |
| West Other | 93 | 94 | 94 | 1 |
| OVERSEAS | 87 | 91 | 93 | 7 |
| Overseas Army | 93 | 90 | 92 | -1 |
| Overseas Navy | 93 | 96 | 98 | 5 |
| Overseas Air Force | 95 | 93 | 88 | -7 |
| Overseas Other | *** | 89 | 96 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||