Standard/Extra Users , Courteous and Helpful Office Staff, All Regions


Standard/Extra Users , All Regions Courteous and Helpful Office Staff Helpful
	2003	2004	2005	Trend
Benchmark	88	88	88	1
CONUS MHS	90	89	89	-1
ARMY	88	86	89	2
NAVY	89	89	88	-1
AIR FORCE	87	89	85	-2
OTHER	91	89	90	-2
NORTH	91	91	89	-2
North Army	86	87	90	4
North Navy	91	91	90	0
North Air Force	89	92	82	-7
North Other	92	91	89	-3
SOUTH	90	87	88	-2
South Army	88	87	89	0
South Navy	90	86	86	-4
South Air Force	86	88	85	-1
South Other	91	87	89	-2
WEST	89	89	90	1
West Army	89	84	92	4
West Navy	85	90	87	1
West Air Force	87	88	89	2
West Other	90	90	90	0
OVERSEAS	92	86	88	-3
Overseas Army	91	85	87	-4
Overseas Navy	86	87	87	0
Overseas Air Force	88	90	85	-4
Overseas Other	*******	85	95	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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