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Standard/Extra Users , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 42 | 43 | 47 | 5 |
| ARMY | 33 | 45 | 49 | 15 |
| NAVY | 45 | 47 | 46 | 2 |
| AIR FORCE | 46 | 50 | 44 | -1 |
| OTHER | 42 | 42 | 46 | 4 |
| NORTH | 39 | 38 | 49 | 9 |
| North Army | 26 | 34 | 50 | 24 |
| North Navy | 46 | 42 | 49 | 3 |
| North Air Force | 31 | 50 | 44 | 14 |
| North Other | 42 | 38 | 49 | 7 |
| SOUTH | 47 | 42 | 51 | 4 |
| South Army | 43 | 53 | 47 | 4 |
| South Navy | 52 | 50 | 52 | 0 |
| South Air Force | 54 | 50 | 46 | -8 |
| South Other | 45 | 38 | 51 | 6 |
| WEST | 39 | 52 | 38 | -1 |
| West Army | 23 | 45 | 50 | 27 |
| West Navy | 24 | 52 | 22 | -2 |
| West Air Force | 50 | 49 | 42 | -8 |
| West Other | 40 | 53 | 37 | -3 |
| OVERSEAS | 50 | 45 | 42 | -8 |
| Overseas Army | *** | 60 | 46 | *** |
| Overseas Navy | *** | *** | *** | *** |
| Overseas Air Force | *** | *** | *** | *** |
| Overseas Other | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||