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Standard/Extra Users , All Regions Customer Service Problem with Paperwork |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 71 | 73 | 14 |
| CONUS MHS | 54 | 68 | 66 | 12 |
| ARMY | 53 | 73 | 64 | 11 |
| NAVY | 55 | 62 | 68 | 13 |
| AIR FORCE | 57 | 73 | 65 | 8 |
| OTHER | 55 | 69 | 66 | 11 |
| NORTH | 50 | 70 | 66 | 16 |
| North Army | 40 | 71 | 67 | 28 |
| North Navy | 49 | 64 | 68 | 20 |
| North Air Force | 33 | 83 | 52 | 19 |
| North Other | 54 | 70 | 66 | 12 |
| SOUTH | 62 | 68 | 66 | 4 |
| South Army | 62 | 63 | 60 | -2 |
| South Navy | 69 | 63 | 73 | 4 |
| South Air Force | 68 | 76 | 53 | -15 |
| South Other | 60 | 68 | 67 | 8 |
| WEST | 51 | 66 | 66 | 15 |
| West Army | 54 | 81 | 64 | 10 |
| West Navy | 52 | 54 | 55 | 4 |
| West Air Force | 60 | 67 | 83 | 23 |
| West Other | 49 | 66 | 63 | 15 |
| OVERSEAS | 71 | 80 | 62 | -9 |
| Overseas Army | *** | *** | 59 | *** |
| Overseas Navy | *** | *** | *** | *** |
| Overseas Air Force | *** | *** | *** | *** |
| Overseas Other | *** | *** | *** | *** |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||