Standard/Extra Users , Claims Processing , All Regions


Standard/Extra Users , All Regions Claims Processing Claims Handled in a Reasonable Time
	2003	2004	2005	Trend
Benchmark	81	83	86	5
CONUS MHS	78	82	83	4
ARMY	77	83	77	0
NAVY	81	83	83	2
AIR FORCE	78	84	83	5
OTHER	78	82	83	5
NORTH	79	82	86	7
North Army	73	80	81	7
North Navy	85	82	87	3
North Air Force	66	83	82	16
North Other	80	83	87	7
SOUTH	78	83	82	3
South Army	81	85	82	0
South Navy	81	87	81	0
South Air Force	85	88	86	0
South Other	77	82	81	5
WEST	76	81	79	3
West Army	78	88	73	-5
West Navy	72	77	74	2
West Air Force	78	82	82	4
West Other	77	81	80	3
OVERSEAS	72	80	63	-10
Overseas Army	*******	88	58	*******
Overseas Navy	*******	*******	*******	*******
Overseas Air Force	*******	*******	*******	*******
Overseas Other	*******	*******	69	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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