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Active Duty , All Regions
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Trends
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 62 85 84 50 78 50 51 62 64 91 73
ARMY 62 59 83 82 51 78 49 50 65 64 90 72
NAVY 64 62 85 84 50 78 49 50 64 63 90 73
AIR FORCE 65 62 86 84 53 80 52 52 58 65 93 79
OTHER 65 72 91 89 48 76 48 58 62 63 92 68
NORTH 63 62 86 85 50 78 48 51 62 62 91 72
North Army 62 61 83 83 50 79 49 51 64 63 90 71
North Navy 62 59 84 84 49 82 47 47 65 61 91 72
North Air Force 64 60 86 85 52 77 50 52 55 60 93 80
North Other 65 74 93 90 48 72 44 59 60 63 91 66
SOUTH 64 60 84 83 50 75 51 52 62 66 92 75
South Army 63 57 80 80 52 75 51 51 63 64 90 71
South Navy 63 65 87 84 48 73 48 52 62 67 90 73
South Air Force 67 60 84 83 51 79 53 52 59 67 94 78
South Other 63 66 89 86 44 73 55 59 65 64 93 72
WEST 64 63 85 85 51 81 50 51 63 65 90 74
West Army 62 60 83 83 51 78 48 49 67 64 90 72
West Navy 65 60 84 84 52 78 49 50 63 62 88 73
West Air Force 64 63 86 84 52 83 52 52 61 69 93 80
West Other 67 75 90 89 49 85 49 56 62 66 92 64
OVERSEAS 64 64 86 85 55 76 50 52 62 62 91 74
Overseas Army 62 61 85 84 53 79 48 50 67 63 88 73
Overseas Navy 69 69 86 87 53 70 51 55 68 65 92 73
Overseas Air Force 64 64 86 84 58 73 52 53 54 58 93 79
Overseas Other 65 69 90 88 56 75 49 55 62 54 93 67
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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