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Active Duty , All Regions
Customer Service
2005
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 63 73
CONUS MHS 46 43 62
ARMY 45 45 64
NAVY 46 42 62
AIR FORCE 47 46 64
OTHER 45 41 59
NORTH 47 42 60
North Army 45 44 61
North Navy 46 41 60
North Air Force 49 44 64
North Other 51 40 55
SOUTH 45 44 60
South Army 49 47 60
South Navy 44 41 60
South Air Force 46 47 60
South Other 38 35 60
WEST 45 44 65
West Army 43 42 68
West Navy 47 45 62
West Air Force 46 45 65
West Other 41 44 62
OVERSEAS 48 49 68
Overseas Army 44 49 67
Overseas Navy 49 41 69
Overseas Air Force 53 52 68
Overseas Other 52 53 65
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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