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Active Duty , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 47 | 44 | 46 | -2 |
| ARMY | 50 | 43 | 45 | -5 |
| NAVY | 49 | 50 | 46 | -3 |
| AIR FORCE | 50 | 46 | 47 | -3 |
| OTHER | 41 | 41 | 45 | 4 |
| NORTH | 43 | 43 | 47 | 4 |
| North Army | 45 | 36 | 45 | 0 |
| North Navy | 41 | 51 | 46 | 4 |
| North Air Force | 52 | 44 | 49 | -3 |
| North Other | 39 | 42 | 51 | 12 |
| SOUTH | 49 | 48 | 45 | -4 |
| South Army | 55 | 50 | 49 | -6 |
| South Navy | 46 | 44 | 44 | -2 |
| South Air Force | 48 | 49 | 46 | -2 |
| South Other | 45 | 45 | 38 | -7 |
| WEST | 51 | 43 | 45 | -6 |
| West Army | 47 | 40 | 43 | -5 |
| West Navy | 62 | 51 | 47 | -15 |
| West Air Force | 49 | 42 | 46 | -4 |
| West Other | 43 | 36 | 41 | -2 |
| OVERSEAS | 52 | 50 | 48 | -4 |
| Overseas Army | 54 | 47 | 44 | -10 |
| Overseas Navy | 53 | 52 | 49 | -5 |
| Overseas Air Force | 56 | 53 | 53 | -3 |
| Overseas Other | *** | 44 | 52 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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