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Active Duty , All Regions Customer Service Problem with Paperwork |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 71 | 73 | 14 |
| CONUS MHS | 51 | 67 | 62 | 10 |
| ARMY | 53 | 68 | 64 | 11 |
| NAVY | 54 | 67 | 62 | 7 |
| AIR FORCE | 55 | 70 | 64 | 9 |
| OTHER | 47 | 61 | 59 | 12 |
| NORTH | 49 | 63 | 60 | 11 |
| North Army | 51 | 65 | 61 | 11 |
| North Navy | 50 | 65 | 60 | 10 |
| North Air Force | 52 | 63 | 64 | 12 |
| North Other | 41 | 57 | 55 | 13 |
| SOUTH | 51 | 71 | 60 | 9 |
| South Army | 49 | 71 | 60 | 11 |
| South Navy | 48 | 70 | 60 | 13 |
| South Air Force | 51 | 72 | 60 | 9 |
| South Other | 58 | 73 | 60 | 2 |
| WEST | 55 | 66 | 65 | 10 |
| West Army | 56 | 68 | 68 | 12 |
| West Navy | 58 | 68 | 62 | 4 |
| West Air Force | 56 | 68 | 65 | 9 |
| West Other | 45 | 55 | 62 | 17 |
| OVERSEAS | 63 | 68 | 68 | 5 |
| Overseas Army | 60 | 67 | 67 | 7 |
| Overseas Navy | 71 | 66 | 69 | -2 |
| Overseas Air Force | 65 | 74 | 68 | 3 |
| Overseas Other | *** | 64 | 65 | *** |
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||