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Active Duty , North Other
Customer Service
2005
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 63 73
CONUS MHS 46 43 62
OTHER 45 41 59
NORTH 47 42 60
North Other 51 40 55
Out of Catchment North Region 51 39 53
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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