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Active Duty , South Army
Customer Service
2005
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 63 73
CONUS MHS 46 43 62
ARMY 45 45 64
SOUTH 45 44 60
South Army 49 47 60
Bayne-Jones ACH *** *** 63
Brooke AMC *** *** ***
Darnall ACH 49 50 60
Eisenhower AMC 51 42 57
Fox AHC *** *** ***
Lyster ACH 36 46 49
Martin ACH *** 37 59
Moncrief ACH *** *** ***
Reynolds ACH *** *** ***
Winn ACH 50 50 58
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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