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Active Duty , South Other
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 62 85 84 50 78 50 51 62 64 91 73
OTHER 65 72 91 89 48 76 48 58 62 63 92 68
SOUTH 64 60 84 83 50 75 51 52 62 66 92 75
South Other 63 66 89 86 44 73 55 59 65 64 93 72
Out of Catchment South Region 61 63 88 83 42 71 49 53 65 61 93 ***
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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