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Active Duty , West Army
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 62 85 84 50 78 50 51 62 64 91 73
ARMY 62 59 83 82 51 78 49 50 65 64 90 72
WEST 64 63 85 85 51 81 50 51 63 65 90 74
West Army 62 60 83 83 51 78 48 49 67 64 90 72
Bassett ACH 66 63 75 83 *** *** 55 52 69 55 93 83
Evans ACH 68 71 91 90 *** *** 40 51 *** 79 91 71
Irwin ACH 59 54 79 76 48 *** 49 43 *** 61 88 68
L. Wood ACH 64 58 75 76 *** *** 44 46 *** 61 85 72
Madigan AMC 60 60 87 86 48 74 45 41 61 64 92 73
Munson AHC 60 72 89 85 50 85 53 55 58 65 95 73
R W Bliss AHC 49 51 79 78 44 86 45 47 *** 61 89 82
Tripler AMC 62 53 83 82 *** *** 51 57 73 61 86 69
Weed ACH 63 71 90 90 59 *** 56 58 68 71 93 69
William Beaumont AMC 57 56 76 82 60 *** 54 50 *** 69 89 67
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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