 |
 |
|||
|
Active Duty , West Army Customer Service Problem Getting Help from Customer Service |
||||
| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 48 | 43 | 43 | -5 |
| ARMY | 49 | 44 | 45 | -4 |
| WEST | 55 | 47 | 44 | -10 |
| West Army | 56 | 44 | 42 | -14 |
| Bassett ACH | *** | *** | *** | *** |
| Evans ACH | *** | 48 | *** | *** |
| Irwin ACH | *** | 35 | 31 | *** |
| L. Wood ACH | *** | *** | *** | *** |
| Madigan AMC | 67 | 52 | 41 | -26 |
| Munson AHC | 53 | 39 | 41 | -12 |
| R W Bliss AHC | 47 | 43 | 42 | -5 |
| Tripler AMC | *** | *** | *** | *** |
| Weed ACH | 63 | *** | 56 | -7 |
| William Beaumont AMC | 51 | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||