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Active Duty , West Air Force
Customer Service

  2003 2004 2005 Trend
Benchmark 58 62 63 6
CONUS MHS 49 51 50 1
AIR FORCE 51 54 53 1
WEST 54 52 51 -3
West Air Force 53 52 52 -1
10th Med Grp-USAF Academy *** *** *** ***
21st Med Grp-Peterson *** 55 42 ***
30th Med Grp-Vandenberg *** *** *** ***
341st Med Grp-Malmstrom *** *** *** ***
355th Med Grp-Davis Monthan 53 49 60 7
366th Med Grp-Mountain Home *** 64 48 ***
377th Med Grp-Kirtland *** 54 43 ***
3rd Med Grp-Elmendorf 54 54 56 2
509th Med Grp-Whiteman *** *** *** ***
55th Med Grp-Offutt 53 43 *** ***
56th Med Grp-Luke *** *** *** ***
5th Med Grp-Minot *** *** *** ***
60th Med Grp-Travis *** 40 *** ***
61st Med Squad-Los Angeles *** *** *** ***
75th Med Grp-Hill 52 54 46 -6
90th Med Grp-F.E. Warren *** *** *** ***
92nd Med Grp-Fairchild 54 51 50 -4
95th Med Grp-Edwards *** *** *** ***
99th Med Grp-O'Callaghan Hosp *** *** *** ***
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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