Active Duty , Customer Service , West Air Force


Active Duty , West Air Force Customer Service Problem Finding/Understanding Written Material
	2003	2004	2005	Trend
Benchmark	55	55	54	-1
CONUS MHS	47	44	46	-2
AIR FORCE	50	46	47	-3
WEST	51	43	45	-6
West Air Force	49	42	46	-4
10th Med Grp-USAF Academy	*******	*******	*******	*******
21st Med Grp-Peterson	*******	47	36	*******
30th Med Grp-Vandenberg	*******	*******	*******	*******
341st Med Grp-Malmstrom	*******	*******	*******	*******
355th Med Grp-Davis Monthan	*******	39	59	*******
366th Med Grp-Mountain Home	*******	57	37	*******
377th Med Grp-Kirtland	*******	*******	33	*******
3rd Med Grp-Elmendorf	*******	43	*******	*******
509th Med Grp-Whiteman	*******	*******	*******	*******
55th Med Grp-Offutt	*******	*******	*******	*******
56th Med Grp-Luke	*******	*******	*******	*******
5th Med Grp-Minot	*******	*******	*******	*******
60th Med Grp-Travis	*******	32	*******	*******
61st Med Squad-Los Angeles	*******	*******	*******	*******
75th Med Grp-Hill	49	*******	36	-13
90th Med Grp-F.E. Warren	*******	*******	*******	*******
92nd Med Grp-Fairchild	*******	*******	44	*******
95th Med Grp-Edwards	*******	*******	*******	*******
99th Med Grp-O'Callaghan Hosp	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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