Active Duty , Customer Service , West Air Force


Active Duty , West Air Force Customer Service Problem Getting Help from Customer Service
	2003	2004	2005	Trend
Benchmark	59	61	63	4
CONUS MHS	48	43	43	-5
AIR FORCE	50	46	46	-3
WEST	55	47	44	-10
West Air Force	54	47	45	-8
10th Med Grp-USAF Academy	*******	*******	*******	*******
21st Med Grp-Peterson	*******	49	36	*******
30th Med Grp-Vandenberg	*******	61	*******	*******
341st Med Grp-Malmstrom	67	*******	*******	*******
355th Med Grp-Davis Monthan	67	39	53	-14
366th Med Grp-Mountain Home	61	62	46	-15
377th Med Grp-Kirtland	20	53	33	13
3rd Med Grp-Elmendorf	67	51	50	-16
509th Med Grp-Whiteman	*******	66	*******	*******
55th Med Grp-Offutt	60	48	*******	*******
56th Med Grp-Luke	*******	*******	*******	*******
5th Med Grp-Minot	*******	*******	*******	*******
60th Med Grp-Travis	*******	30	53	*******
61st Med Squad-Los Angeles	*******	52	36	*******
75th Med Grp-Hill	55	48	46	-9
90th Med Grp-F.E. Warren	*******	*******	*******	*******
92nd Med Grp-Fairchild	52	40	42	-11
95th Med Grp-Edwards	*******	*******	*******	*******
99th Med Grp-O'Callaghan Hosp	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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