Active Duty , Customer Service , West Air Force


Active Duty , West Air Force Customer Service Problem with Paperwork
	2003	2004	2005	Trend
Benchmark	59	71	73	14
CONUS MHS	51	67	62	10
AIR FORCE	55	70	64	9
WEST	55	66	65	10
West Air Force	56	68	65	9
10th Med Grp-USAF Academy	*******	*******	*******	*******
21st Med Grp-Peterson	*******	67	54	*******
30th Med Grp-Vandenberg	*******	*******	72	*******
341st Med Grp-Malmstrom	*******	*******	*******	*******
355th Med Grp-Davis Monthan	40	71	67	28
366th Med Grp-Mountain Home	62	73	60	-2
377th Med Grp-Kirtland	*******	63	64	*******
3rd Med Grp-Elmendorf	45	67	77	33
509th Med Grp-Whiteman	*******	73	*******	*******
55th Med Grp-Offutt	48	61	68	20
56th Med Grp-Luke	*******	*******	78	*******
5th Med Grp-Minot	*******	*******	*******	*******
60th Med Grp-Travis	*******	57	*******	*******
61st Med Squad-Los Angeles	*******	*******	*******	*******
75th Med Grp-Hill	53	*******	56	3
90th Med Grp-F.E. Warren	*******	*******	*******	*******
92nd Med Grp-Fairchild	55	69	65	10
95th Med Grp-Edwards	*******	*******	*******	*******
99th Med Grp-O'Callaghan Hosp	*******	*******	*******	*******
Source: 2005 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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