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Active Duty , West Other
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 62 85 84 50 78 50 51 62 64 91 73
OTHER 65 72 91 89 48 76 48 58 62 63 92 68
WEST 64 63 85 85 51 81 50 51 63 65 90 74
West Other 67 75 90 89 49 85 49 56 62 66 92 64
Out of Catchment West Region 68 78 92 90 54 90 50 57 62 66 87 ***
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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