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Active Duty , Overseas Army Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 48 | 43 | 43 | -5 |
| ARMY | 49 | 44 | 45 | -4 |
| OVERSEAS | 57 | 50 | 49 | -9 |
| Overseas Army | 54 | 47 | 49 | -5 |
| 121st Gen Hosp-Seoul | 53 | 55 | 38 | -15 |
| Heidelberg Meddac | 61 | 34 | 59 | -2 |
| Landstuhl Regional Medcen | *** | 47 | 49 | *** |
| Wuerzburg Meddac | *** | *** | 53 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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