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Active Duty , Overseas Navy
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 62 85 84 50 78 50 51 62 64 91 73
NAVY 64 62 85 84 50 78 49 50 64 63 90 73
OVERSEAS 64 64 86 85 55 76 50 52 62 62 91 74
Overseas Navy 69 69 86 87 53 70 51 55 68 65 92 73
NH Guam-Agana 66 69 80 86 *** *** 55 49 *** *** 94 63
NH Okinawa 66 67 86 86 44 *** 50 54 66 60 88 71
NH Yokosuka 72 68 84 87 62 *** 49 54 64 73 94 72
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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