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Active Duty , Overseas Air Force Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 48 | 43 | 43 | -5 |
| AIR FORCE | 50 | 46 | 46 | -3 |
| OVERSEAS | 57 | 50 | 49 | -9 |
| Overseas Air Force | 57 | 55 | 52 | -5 |
| 18th Med Grp-Kadena AB | *** | *** | 44 | *** |
| 48th Med Grp-Lakenheath | *** | *** | 57 | *** |
| 52nd Med Grp-Spangdahlem | 50 | 51 | *** | *** |
| 86th Med Grp-Ramstein | 56 | 44 | 69 | 13 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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