 |
 |
|||
|
Active Duty , Overseas Other Customer Service Problem Getting Help from Customer Service |
||||
| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 48 | 43 | 43 | -5 |
| OTHER | 44 | 39 | 41 | -3 |
| OVERSEAS | 57 | 50 | 49 | -9 |
| Overseas Other | *** | 56 | 53 | *** |
| Out of Catchment OCONUS Region | *** | 57 | 53 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||