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Active Duty , North Army
2005 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behavior
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behavior
Benchmark 76 76 91 90 63 87 58 72 73 74 91 80
CONUS MHS 64 62 85 84 50 78 50 51 62 64 91 73
ARMY 62 59 83 82 51 78 49 50 65 64 90 72
NORTH 63 62 86 85 50 78 48 51 62 62 91 72
North Army 62 61 83 83 50 79 49 51 64 63 90 71
Blanchfield ACH 61 59 73 78 52 92 56 45 64 73 87 72
Dewitt ACH 61 58 82 84 53 71 49 59 51 69 89 66
Guthrie AHC 69 69 93 87 51 82 50 63 70 68 91 68
Ireland ACH 68 61 85 83 47 75 48 52 65 49 90 77
Keller ACH 61 57 90 88 *** *** 29 49 *** 55 83 82
Kenner AHC 56 52 83 80 54 87 47 44 62 63 93 71
Kimbrough Amb Car Cen-Ft Meade 59 60 82 83 47 74 41 48 55 62 90 ***
McDonald ACH 66 64 92 86 *** *** 50 53 68 70 95 66
Walter Reed AMC 59 58 84 87 50 71 49 49 64 64 95 63
Womack AMC 62 62 82 79 56 76 52 47 66 57 92 64
Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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