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Active Duty , North Army Customer Service Problem Finding/Understanding Written Material |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 55 | 55 | 54 | -1 |
| CONUS MHS | 47 | 44 | 46 | -2 |
| ARMY | 50 | 43 | 45 | -5 |
| NORTH | 43 | 43 | 47 | 4 |
| North Army | 45 | 36 | 45 | 0 |
| Blanchfield ACH | *** | 49 | *** | *** |
| Dewitt ACH | *** | 34 | 47 | *** |
| Guthrie AHC | 57 | 49 | 44 | -13 |
| Ireland ACH | *** | 26 | 56 | *** |
| Keller ACH | *** | *** | *** | *** |
| Kenner AHC | *** | *** | 51 | *** |
| Kimbrough Amb Car Cen-Ft Meade | 60 | 33 | 43 | -17 |
| McDonald ACH | *** | *** | *** | *** |
| Walter Reed AMC | 40 | 33 | 45 | 5 |
| Womack AMC | 52 | 28 | 52 | 0 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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