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Active Duty , North Army Customer Service Problem Getting Help from Customer Service |
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| 2003 | 2004 | 2005 | Trend | |
| Benchmark | 59 | 61 | 63 | 4 |
| CONUS MHS | 48 | 43 | 43 | -5 |
| ARMY | 49 | 44 | 45 | -4 |
| NORTH | 43 | 38 | 42 | -1 |
| North Army | 40 | 38 | 44 | 4 |
| Blanchfield ACH | *** | 27 | 44 | *** |
| Dewitt ACH | 45 | 43 | 46 | 2 |
| Guthrie AHC | 46 | 41 | 49 | 3 |
| Ireland ACH | 44 | 44 | 38 | -7 |
| Keller ACH | *** | *** | *** | *** |
| Kenner AHC | *** | *** | 47 | *** |
| Kimbrough Amb Car Cen-Ft Meade | 46 | 40 | 37 | -9 |
| McDonald ACH | *** | *** | *** | *** |
| Walter Reed AMC | 38 | 46 | 41 | 4 |
| Womack AMC | 36 | 35 | 46 | 10 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2004 and 2005
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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